Terms and Conditions | Interview Participation
As of: September 30, 2025
Participation in interviews conducted by rapidusertests.com is subject to the following Terms and Conditions for Interview Participants:
1. Preamble
1.1 Userlutions GmbH provides user research services for its customers’ online offerings (e.g., websites, apps, or digital prototypes). This may include, in particular, the provision of interviews in the form of audio or video recordings and the evaluation of surveys of interview participants.
1.2 To provide its services, Userlutions GmbH employs interview participants who complete tasks within selected websites, other online content, or on their respective devices and then answer questions about design, user-friendliness, and/or content. While the tasks are being completed, recordings (e.g., of the voice, screen, or camera) may be made for subsequent evaluation and may be made available to the respective customer.
2. Subject matter of the contract
2.1 The following General Terms and Conditions (“GTC”) apply to all legal transactions of Userlutions GmbH, represented by its managing director Benjamin Uebel, Boxhagener Str. 71 E, 10245 Berlin, Germany, registered in the commercial register of the Charlottenburg Local Court under HRB 137205 B, VAT identification number: DE 279224365, Tel. 030-54487024, Email: info@userlutions.com (“USERLUTIONS”) with its contractual partners (“Interview Participants”) who participate in interviews by invitation. Registration in the RapidTester app is not required for this.
2.2 These GTC apply exclusively. Any deviating, conflicting, or supplementary general terms and conditions of the interview participant shall only become part of the contract if and to the extent that USERLUTIONS has expressly agreed to their validity. This requirement of consent applies in all cases.
2.3 Individual agreements made with the interview participant in individual cases (including collateral agreements, supplements, and amendments) shall in all cases take precedence over these GTC. Subject to proof to the contrary, a written contract or our written confirmation shall be authoritative for the content of such agreements.
2.4 Legally relevant declarations and notifications by the interview participant in relation to the contract must be made in writing, i.e., in written or text form (e.g., letter, email, fax). Legal formal requirements and further evidence remain unaffected.
3. Conclusion of contract
3.1 Userlutions’ offers are subject to change and non-binding. They are offered exclusively to interview participants who are of legal age, have legal capacity, and are resident in Germany.
3.2 Participation in the interview by accepting the invitation is considered a binding contractual offer. USERLUTIONS is entitled to accept this contractual offer within four (4) weeks of its receipt.
3.3 Acceptance can be declared either in writing (e.g., by email) or by accepting the invitation to participate in the interview.
3.4 By participating, the interview participant does not commit to further interviews. They are free to decide whether to accept an invitation. An interview can only be completed once. There is no entitlement to further invitations.
5. Rights and duties of the Testers
USERLUTIONS provides the interview participant with the links necessary for the interview and a recording program. All content of the interview originates from the respective USERLUTIONS customer, who is solely responsible for it.
5. Rights and obligations of interview participants
5.1 Information must be truthful and up to date.
5.2 Before participating, the interview participant must check whether they meet the technical requirements (internet connection, up-to-date web browser, suitable device). The interview participant shall bear the connection and usage costs.
5.3 The interview participant undertakes not to engage in any of the following during their participation: (a) insulting or defamatory, (b) harassing, (c) pornographic or harmful to minors, (d) racist, glorifying violence or inciting hatred, or (e) providing other illegal content.
5.4 Interview content may not be copied, recorded, or made available to third parties. If content must be downloaded during the interview, it must be deleted immediately after the interview is completed.
6. Granting of rights
6.1 The interview participant grants USERLUTIONS exclusive, transferable, and temporally and spatially unlimited rights to all work results arising from participation in the interview (e.g., audio/video recordings, texts, evaluations).
6.2 USERLUTIONS is entitled in particular to edit, pass on, reproduce, distribute, make publicly available, and pass on the work results to the respective customer without restriction.
6.3 The interview participant waives his right of access (§ 25 UrhG) and his right to be named as the author (§ 13 S. 2 UrhG) vis-à-vis USERLUTIONS and its customers.
6.4 USERLUTIONS is not obligated to exercise the rights and powers transferred by the interview participant.
7. Remuneration and terms of payment
USERLUTIONS does not promise any incentives or payments. Any benefits (e.g., vouchers, expense allowances) will be granted exclusively by the respective customer, if applicable. There is no entitlement to this from USERLUTIONS.
8. Limitation of liability
8.1 USERLUTIONS shall be liable in accordance with the statutory provisions in cases of intent and gross negligence.
8.2 In cases of simple negligence, USERLUTIONS shall only be liable for damages resulting from injury to life, limb, or health, as well as for damages resulting from the breach of essential contractual obligations. In such cases, liability shall be limited to foreseeable, typically occurring damages.
8.3 The limitations of liability resulting from Section 8.2 also apply to third parties and in the event of breaches of duty by legal representatives, employees, and vicarious agents of USERLUTIONS.
9. Duration and termination of the contract
9.1 The contractual relationship shall end upon completion of the interview. USERLUTIONS and the interview participant may terminate it at any time with immediate effect.
The termination of the contractual relationship shall not affect the provisions in Sections 6, 8 and 10.
10. Confidentiality
10.1 The interviewee undertakes to treat as confidential all information relating to business and trade secrets and knowledge of business transactions and internal, in particular confidential, matters of USERLUTIONS or its customers (“confidential information”) and not to use it for purposes other than the performance of the contract.
10.2 Confidential Information shall not include information that (a) was already publicly known, (b) the Interview Participant lawfully received from a third party or (c) the Interview Participant already lawfully possessed.
10.3 The provisions of clause 10 shall apply during the term of the contract and for a further five (5) years after the end of the contract.
11. Final provisions
11.1 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
11.2 The EU Commission provides a platform for out-of-court dispute resolution: http://ec.europa.eu/consumers/odr/. USERLUTIONS is not prepared to participate in dispute resolution proceedings before a consumer arbitration board.
11.3 The interview participant is not entitled to assign claims without the consent of USERLUTIONS. Offsetting or retention is only permitted with undisputed or legally established claims.
11.4 Force majeure: If USERLUTIONS is prevented from fulfilling its obligations due to unforeseeable, extraordinary circumstances that USERLUTIONS cannot avert despite exercising reasonable care (e.g. operational disruptions, official intervention, energy supply difficulties, pandemics, strikes or lockouts), USERLUTIONS shall be released from its obligation to perform for the duration of the disruption and to the extent of its effects.
11.5 UL is entitled to amend these GTC at any time. Interview participants will be notified of any changes. Consent shall be deemed to have been granted unless the interview participant objects to the change within four (4) weeks of receipt. USERLUTIONS shall expressly draw the interview participant’s attention to this consequence in the notification of change.
11.6 Should any provision of these GTC be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by an appropriate provision that comes as close as possible to the economic intent of the invalid provision.
If you register as a tester in our panel, the following rules apply: